Exchanges & worldwide Returns
Here you find all information regarding our FREE 31-DAYS EXCHANGE service & about returns with our 14-days MONEY-BACK-GUARANTEE.
In complete contrast to today’s throwaway culture, quality counts for everything. We take great pride in the design and sustainable manufacture of our products to ensure their longevity & your satisfaction. We are that confident in the quality and fit of our products, we have extended our returns policy to give you peace of mind before ordering:
If you’re not 100% happy with your purchase, you can return it within 31 DAYS for a FREE EXCHANGE, or within 14 DAYS for a FULL REFUND.
If you are unsure about sizing, don’t hesitate to contact our service team at email@example.com or our contact form prior to making your purchase. With the right WeLoveFurs piece in the right size, both you and the environment will be happy. Together we can keep the number of returns to a minimum and reduce our impact and carbon footprint on the environment, saving us both time and energy.
We want you to be 100% happy with your WeLoveFurs product. That’s why we offera free 31 days exchange policy to all our customers within the European Union & the USA. This service includes free return shipping, a free exchange service to another size or product & free shipping back to you.
To enjoy our free exchange service, please go to our contact form & choose "free exchange".
Customer satisfaction is of upmost importance to us, that’s why we offer a worldwide full money-back-guarantee, if you want to return your items. In any case, please send us your return in unworn original condition and packaging.
For refunds, please choose "Right to Withdraw" at our contact-form and fill out all fields. You will then receive a confirmation e-mail with all details how to send back your return. We suggest to send your returns as insured and traceable parcels – for example with DHL, Fedex or GLS. Please note that we can't refund any return expenses or costs linked to returns (except for exchanges).
We want to offer our customers from the US & Canada the easiest product return service:
if you request a return at our contact form, we set up a Fedex return label for you & take care of the entire custom clearance and return process. If you are returning for a refund (and not for a free size exchange), there will be a small fee of 25$ deducted from your refund.
We are doing our best to make the returns process as easy and as cost effective as we can for you, and so we are subsidising the returns fee to assist with this. This fee is to assist with the cost of returning your item to us. This fee does not cover the full cost of the return, we have reduced this as much as we possibly can and we, as a business, are contributing the remaining cost of your return.
We also offer our 14-days-return policy to customers from Non-EU-countries (like Switzerland or Norway). But please consider that due to high duty charges and export fees that WeLoveFurs pays for the export to Switzerland, we need to keep 40€ for the return of such orders. If you are returning for a refund (and not for a free size exchange), there will be a small fee of 40€ deducted from your refund. We are doing our best to make the returns process as easy and as cost effective as we can for you, and so we are subsidising the returns fee to assist with this. This fee is to assist with the cost of returning your duty paid item to us. This fee does not cover the full cost of the return, we have reduced this as much as we possibly can and we, as a business, are contributing the remaining cost of your return.
For further details please see our Terms&Conditions or just contact us.
We offer an extended exchange policy for all orders placed in our BlackFriday period from Nov 15th, so that you can easily exchange or return Christmas presents. If you ordered from Nov 15th, we arrange your exchange until 5th of January.
Please note that return requests with full refunds need to be sent back within 14 days.